Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Crystal Pond Accounting Services ("Company," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

3. Description of Services

Crystal Pond Accounting Services provides professional accounting, bookkeeping, tax preparation, and financial consulting services to businesses and individuals. Our services include but are not limited to:

• Bookkeeping and financial record maintenance
• Tax preparation and planning
• VAT returns and compliance
• Payroll services
• Financial consulting and business advisory
• Management accounts and financial reporting

4. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for the performance of our services
• Maintain proper documentation and records as advised
• Pay all fees and charges as agreed upon
• Comply with all applicable laws and regulations
• Inform us promptly of any changes that may affect our services
• Review all work performed and approve before submission to relevant authorities

5. Fees and Payment Terms

• Fees for services will be agreed upon in writing before commencement of work
• Payment terms are typically 30 days from invoice date unless otherwise specified
• Late payment charges may apply to overdue accounts
• We reserve the right to suspend services for non-payment
• Additional work outside the agreed scope may incur extra charges

6. Professional Standards

We operate in accordance with professional accounting standards and regulations, including:

• Institute of Chartered Accountants in England and Wales (ICAEW) guidelines
• HM Revenue and Customs (HMRC) regulations
• UK Generally Accepted Accounting Principles (UK GAAP)
• International Financial Reporting Standards (IFRS) where applicable
• Anti-money laundering regulations

7. Confidentiality

We maintain strict confidentiality regarding all client information and will not disclose any information without your written consent, except as required by law or professional regulations. This confidentiality obligation continues after the termination of our services.

8. Limitation of Liability

Our liability is limited to the fees paid for the specific service in question. We will not be liable for any indirect, special, incidental, or consequential damages. Our maximum liability shall not exceed the total fees paid by the client in the 12 months preceding the claim.

9. Professional Indemnity Insurance

We maintain professional indemnity insurance as required by our professional body. Details of our insurance coverage are available upon request.

10. Termination

Either party may terminate this agreement with 30 days written notice. Upon termination:

• All outstanding fees become immediately due
• We will return client documents and records
• Confidentiality obligations continue
• We may retain copies as required by professional standards

11. Disputes and Governing Law

These terms are governed by English law. Any disputes will be subject to the jurisdiction of the English courts. We encourage resolution of disputes through discussion and, if necessary, mediation before resorting to formal legal proceedings.

12. Website Terms

Use of our website crystall-pondd.com is subject to these terms. We reserve the right to:

• Modify or discontinue the website at any time
• Update content without notice
• Block access for violation of terms
• Monitor usage for security purposes

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: